Privacy policy

Valid from 1 January 2026

This privacy policy contains information on how Bettervita Nutricosmetics GmbH (hereinafter "we" or "us") processes personal data (hereinafter "personal data"). Bettervita Nutricosmetics GmbH undertakes to process personal data in accordance with Swiss data protection law and to take appropriate security measures to protect it from unauthorised access. In this data protection declaration, we inform you in particular about which personal data is collected and processed, for what purposes it is used, to whom it may be passed on and what your rights are in connection with the use of your personal data by Bettervita Nutricosmetics GmbH. Personal data is all information that relates to a specific or identifiable person, e.g. surname, first name, address, e-mail address, date of birth or telephone number.

By accessing the online portal (hereinafter "portal" or "website") and using the services and products we offer, you declare that you have read this privacy policy carefully and agree to the data processing described. Any questions in connection with this privacy policy can be directed to info{at}bettervita.ch by e-mail at any time. If you do not agree with this declaration, you must refrain from accessing the portal and using our services and products.

1. Who is responsible for your personal data

is the controller within the meaning of data protection legislation:

Bettervita Nutricosmetics GmbH
Dorfstrasse 2A
8955 Oewtil a.d.L.
Switzerland

Bettervita Nutricosmetics GmbH determines the purposes and means of the processing of your personal data and is therefore responsible for the processing and use of your personal data in accordance with this privacy policy. If you have any questions or concerns regarding this privacy policy or the processing of your personal data, please contact us at any time.

2. How we process personal data

Personal data collected by Bettervita Nutricosmetics GmbH is processed in accordance with the Swiss Data Protection Act. We collect and process personal data carefully and for the purposes described in this privacy policy. In accordance with applicable law, we may also use your personal data in ways other than those described in this Privacy Policy. In this case, we will provide you with specific data protection declarations or notifications at the time of collection and, if necessary, obtain your consent.

3. Which personal data do we collect for which processing purposes

Automatically Collected Data

Browser type and browser version
Operating systems used
Referrer URL (the previously visited website)
Host name of the accessing computer
Date and time of the server request
Internet Protocol address (IP address)
Amount of data transferred
Other similar data and information used for security purposes in the event of attacks on our IT systems

Bettervita Nutricosmetics GmbH uses the automatically collected personal data to fulfil the following purposes:

to enable the display, operation and functionality of the website
ensure the stability and security of the system
to improve and protect our services
for statistical purposes in the event of attacks on the network infrastructure on which the website is made available
to analyse your user behaviour

Voluntarily Provided Data

Bettervita Nutricosmetics GmbH collects and processes personal data transmitted to Bettervita Nutricosmetics GmbH via our contact e-mail address, via any other applications linked to the website, by telephone or in any other way (e.g. for processing technical information, job applications, newsletters, product orders, etc.). This information includes, for example, the following personal data:

Surnames, first names, postal addresses, e-mail address, telephone number, date of birth, gender
Education, speciality, employer, company name
Your message or enquiry
Health details such as height, weight, diagnoses, state of health, details of illnesses, symptoms, laboratory analyses, treatments
Product orders
Pictures, Videos
Letter of application, photo, contact details of references, CVs, certificates of achievement, AHV number

The provision of this personal data is expressly on a voluntary basis. Without this personal data, however, we will not be able to provide the services requested by the user in the desired quality or at all.

Bettervita Nutricosmetics GmbH uses the personal data that the user transmits to us to fulfil the following purposes:

to provide, maintain, protect and optimise the services and information offered
communicate with you and provide you with the best possible and personalised information you need from us (e.g. about our products and services)
to offer you new services and information and, based on your profile, to suggest customised services and information that may be of interest to you
to comply with legal or other regulatory requirements and internal regulations
for the establishment, exercise and/or defence of actual or potential legal claims, investigations or similar proceedings
for other legitimate purposes, if this processing is evident from the circumstances or was indicated at the time of collection
to process complaints and adverse reaction reports in accordance with legal requirements
to respond to enquiries and consultations in the healthcare sector
for customer care
for the purpose of recruiting employees

4. On what legal basis do we process personal data about you

The processing of this personal data is based on the following legal bases:

Your consent, only if it can be withdrawn at any time (e.g. when you sign up for our newsletter and other marketing communications)
for the fulfilment of a contract with you or for the intention of concluding a contract with you (e.g. when purchasing a product)
to fulfil a legal obligation (e.g. for tax reasons or for the purpose of legal investigations or proceedings) or
to protect our legitimate interests (e.g. protection and security of our services, systems, assets; compliance with legal, regulatory and contractual obligations; assertion, exercise or defence of legal claims; maintenance and efficient organisation of business operations; improvement and development of our services and sale and marketing of our services)

If the processing is based on your consent or our legitimate interests, you can withdraw your consent or object to this processing at any time by contacting us directly. Please note, however, that the withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.

5. To whom we pass on your personal data

Bettervita Nutricosmetics GmbH takes the necessary measures to ensure that only our authorised personnel and our auxiliary persons who have the necessary knowledge have access to your personal data in order to fulfil the purposes for which your personal data was collected.

We may disclose your personal data to the following possible categories of recipients in accordance with the purposes and legal bases of processing described above, insofar as this is necessary for the intended data processing:

Service providers who process the personal data on behalf of and on the instructions of Bettervita Nutricosmetics GmbH (so-called contract processors such as in the areas of IT, hosting and support)
Customers, partners, suppliers, insurance companies and other business partners
Media agencies, the public, including visitors to the Group's websites and social media
Industry organisations, associations and other bodies
Courts, arbitration bodies, law enforcement authorities, regulators, lawyers and other parties to potential or actual legal proceedings where necessary for compliance with the law or for the establishment, exercise or defence of legal rights or claims

We select our partners and processors carefully and only if we have sufficient guarantees that they have appropriate technical and organisational measures in place in accordance with legal requirements. They are all subject to confidentiality requirements and may only use your personal data to the extent necessary to fulfil the purpose for which your personal data was collected, unless otherwise required by law.

6. Transfer of personal data to countries outside the EEA

The personal data collected via our website is stored in Switzerland. In addition, we may transfer, store and process your personal data at data locations around the world, e.g. where our third-party providers or partners are located. Therefore, we may transfer your personal data outside the European Economic Area (EEA) if this is necessary for the data processing described in this Privacy Policy in accordance with applicable law. If data is transferred to countries that do not ensure an adequate level of protection, we ensure an adequate level of data protection by providing appropriate safeguards, such as contractual guarantees (e.g. on the basis of EU), on the basis of binding corporate rules, the transfer of data in accordance with your express consent, for the conclusion or fulfilment of a contract with you, or in connection with the establishment, exercise or enforcement of legal claims.

7. How long we keep information about you

In principle, personal data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected, unless longer storage is necessary to fulfil legal obligations (e.g. storage and documentation obligations), contractual or pre-contractual obligations or our legitimate business interests (e.g. to assert, exercise or defend legal claims).

8. Cookies, services from Google

When you access or use the website, we use so-called cookies. We use these cookies to recognise you as a user of the website, to customise content, to improve the performance of the website and to make it more user-friendly. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Categories of cookies that we use

Depending on their function and purpose, the cookies we use can be divided into the following categories: functional cookies, performance cookies and advertising cookies.

Functional cookies: These cookies serve a variety of purposes and are partly necessary for the presentation, functionality and performance of a website and in particular to improve the experience and enjoyment of visitors to the website. They enable a website to remember information already provided (e.g. user name, location or language selection) and offer visitors improved, more personalised functions. Functional cookies are used, for example, to remember things like your login details. These cookies cannot track your movement on other websites.
Performance cookies (statistics): These cookies are used to collect information about how a website is used - for example, how visitors arrived at our website, which pages a visitor opens most often, how you navigated our website during your visit and whether you receive error messages from a page. We may also use these cookies to provide us with certain statistical and analytical information, such as how many visitors have come to our website. These cookies are used to monitor the level of activity on the website and to improve the performance of the website.
Marketing cookies: allow us or a third party provider to display adverts on our website or on third party websites with products that the user likes, so that the adverts the user sees may be more relevant to the user's preferences or interests (sometimes referred to as "targeting cookies"). They can also be used to evaluate the effectiveness of advertising and promotions.

These cookies may be placed by us or by a third party on our behalf. You can configure your browser settings so that no cookies are stored on your computer. Completely deactivating cookies may mean that you cannot use all the functions of our website.

By continuing to use our website and/or agreeing to this privacy policy, you consent to cookies being set by us and thus to personal usage data being collected, stored and used, even beyond the end of the browser session. You can revoke this consent at any time by activating the browser setting to refuse third-party cookies.

9. Social media plug-ins

We use the social plug-ins listed below on our website to publicise our company. Responsibility for data protection-compliant operation must be guaranteed by their respective providers. Data processing in connection with these plug-ins takes place with your consent when you use these plug-ins.

If you use the services of these social networks independently of or in connection with our website, the social networks will analyse your use of the plug-in. In this case, information about the plug-in is forwarded to the social networks.

Meta (Facebook & Instagram)

Further information can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/

10. E-mail communication and newsletters for advertising purposes

If you sign up for our newsletter, we will use your email address to send you information about our services as well as other commercial communications (e.g. announcements of events, competitions, promotions) that may be of interest to you. You can unsubscribe from such newsletter emails at any time by clicking on the highlighted "Unsubscribe from this list" link at the bottom of each email or by contacting us directly by email.

11. No automated decisions including profiling with legal effect

We will not make any decision about you that is based solely on automated processing - including profiling - and which produces legal effects concerning you or similarly significantly affects you.

12. Security

Bettervita Nutricosmetics GmbH has implemented organisational and technical measures to safeguard the security of personal data and to protect it against unauthorised or unlawful processing, accidental loss, alteration, disclosure or access.

Bettervita Nutricosmetics GmbH may use third parties as data processors to collect and process your personal data. The data processors commissioned by us will only process your personal data in accordance with our instructions and are legally obliged to take strict security precautions when handling personal data.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or by email; any transmission is at your own risk. For this reason, you are always free to transmit your personal data to us by other means, e.g. by telephone. Once we have received your data, we apply strict procedures and stringent security measures to prevent unauthorised access.

13. Data protection declarations of third-party providers

Please note that if you click on the link to a third-party website (e.g. Google or social media or other websites), you will be redirected to a website that we do not control and our Privacy Policy will no longer apply. Your browsing and interaction on another website is subject to the terms of use and privacy policies and notices of those third party websites. Furthermore, we cannot guarantee the accuracy and timeliness of these links.

We recommend that you carefully read the terms of use and the data protection declarations and notices of other websites before you transmit personal data via this website. We are not responsible or liable for the information content and data processing of such third-party websites.

14. Children

Our website is not intended for children and we do not knowingly collect personal data from children under the age of 16 unless we have the express consent of their parents. If we are notified or otherwise learn that personal information of a child under the age of 16 has been improperly collected, we will take all reasonable steps to delete that personal information.

15. What are your rights

You can request information from Bettervita Nutricosmetics GmbH about whether personal data about you is being processed, providing proof of your identity. In addition, you have the right to request the correction, deletion or restriction of personal data about yourself and to object to the processing of your personal data. If the processing is based on your consent or our legitimate interests, you can withdraw your consent or object to this processing at any time by contacting us directly by e-mail. In certain cases, you have the right to receive personal data generated when using online services in a structured, common and machine-readable format so that further use and transmission to any third-party provider is possible.

Enquiries in this regard should be addressed to Bettervita Nutricosmetics GmbH via the following e-mail address: info[at]bettervita.ch. Bettervita Nutricosmetics GmbH reserves the right to restrict your rights within the framework of applicable law and, for example, not to disclose comprehensive information or to delete personal data. Please note that even after a request to delete your personal data, we must retain all or part of it within the scope of the statutory and contractual retention obligations. The deletion of your personal data may mean that you can no longer use our services.

16. Changes to our privacy policy

Bettervita Nutricosmetics GmbH reserves the right to amend, supplement or otherwise change this personal data protection declaration at any time and without giving reasons. The current personal data protection declaration as published on the portal applies.